Sees Candies Reviews

I received a melted/damaged order and was given the opportunity to be reimbursed via a replacement order. I ordered a 1 lb box of milk chocolate nuts & chews and got a box of mixed (dark & milk).

We don't do dark.

The 2nd box was a customized box with milk choc bordeaux, brown sugar butterscotch & double caramel. I got mixed caramel & brown sugar (no bordeaux) and mixed dark.

I ordered two lbs of pic a mix. The candy in the box is not what I ordered.

They wanted pictures of candy. It went to a party; I had no control over this. Taking a picture, really? When we go to the grocery store, we should start taking pics of bad or wrong items.

They did offer to send only the candy that was missing; it felt as if there was a trust factor. So for 70 or 80 dollars, I expect them to get it right and to be kind.

They offered to replace only the missing candy; I don't need the candy or to have to prove anything. Keep the candy; I'll spend my money elsewhere.

Awful awful awful need live person to talk to my phone does not allow me to order and that is the only means of communication come on guys have a few live people to talk to to mail order. OK I have been with you for over 40 years!!! Thx Nancy Savage

Customer Service at See's wrote a thoughtful email after I contacted then regarding my experience at a See's Candy Store. They honored my request for a refund in the form of a $25 Gift Card. A+ in this category!

Candy prices however are overly inflated and they never have promotions or specials.

Still an American Institution we love.

Maile,employee at SEES South Airport Blvd South San Francisco

Her service was above and beyond. What a pleasure to deal with

such helpful,friendly people. John and Carolyn Kristovich

The on phone ordering system was way too complicated and was not user-friendly at all. None of the three items I needed to order were already pre packed and each one had to be hand picked, which took an awful lot of time.

Billing system was very hard to use and information had to be repeated several times. Customer Setvice representative did all possible to meet my needs, but had to work way too hard to meet the three boxes of candy I ordered.

I wanted to order Christmas candy. I do this every year!

Well the costumer service rep was nice but when I told him I had certificates he told me Id have to mail them to get the profuctd. Ive never been told that. He said Peteluma could help. Well I called Peteluma and they dont ship.

I have plastic gift cards with the numbers on them. I could have given the numbers to him and the candy could have been shipped. I didnt know he thought they were paper. By the time I went back to order they closed!

Im frustrated.

I want them to get there for Christmas. Ill try again in the morning!

Was in the US and purchased a 13 oz box of Brittles and Toffees. Got back to Germany and at least a third of the toffees were BAD.

Soft and discolored instead of crunchy. Had to throw in the trash. This has never happened and I have been a See´s customer for 50 years.

I paid cash for this purchase and did not keep a receipt. Never needed one over all the years until now

I was recently in the US and bought a box of Brittle & Toffee 13 oz, among other things. Cash.

Got it all home to Germany and the milk chocolate brittle was all BAD. Soft and discolored. See´s website does not seem to work, no matter how I try to get it. I will be forced to call their number later today, due to time difference.

That candy is too expensive and I want a refund when it´s bad, though this has never happened to me in 50 years. Southcenter location, Seattle.

pkg picked up on 12/14. no info on location pf my pkg until 12/23.

on its way to Jax FL.

tHIS am 12/24 STILL ON ITS WAY TO JAX. Thank you Sees.

They charged my card

randomly once. I canceled card

Charged again! I told them no!

Sent candy anyway!

Who is in charge?!

I did not subscribe or order !

What is happening?!

My sister & I had gone to the NYC location today. My sister bought two boxes of assorted chocolates totaling over $85.

My sister had asked for a small sampling after making her purchase and was told by the clerk that they dont give out any samples. I said to myself Really??

In my opinion that is poor customer service regardless & I personally would be taking my business elsewhere going forward.My sister asked me not to make a big ordeal over this but this is something that I thought needed to be addressed. Sincerely, Disgruntled customer